We only ship within Australia.
|Up to 500g||$6.00||$7.00||$9.00|
|500g to 1kg||$8.00||$10.00||$12.00|
|1kg to 3kg||$10.00||$12.00||$15.00|
|3kg to 5kg||$12.00||$14.00||$18.00|
|5kg to 8kg||$16.00||$20.00||$30.00|
|8kg to 16kg||$20.00||$30.00||$50.00|
|>16kg||Call for a quote||Call for a quote||Call for a quote|
Orders under 5kg are shipped via Australia Post
Orders over 5kg are shipped via either Australia Post or Courier
All orders are dispatched ASAP.
Via Australia Post:
- Melbourne: 2 days
- Victoria, Adelaide, Sydney, Canberra, Brisbane, Hobart: 3-4 days
- Perth, Darwin: 6-7 days
- Country: 7+ days
Please use the Australia Post mail delivery time calculator for a more precise estimated time. We ship from postcode 3148.
- Melbourne: 2 days
- Sydney, Brisbane, Adelaide, Canberra, Hobart: 4 days
- Perth: 5 days
- Darwin Country: 6+ days
I don’t have a tracking number.
Check your spam folder as sometimes our emails end up there.
If your item is via Australia Post, you should have received a email from Australia Post with the link to your tracking.
If your item is via Courier, you should have received an email from us with a link to your tracking link.
If you can’t find it, please contact us at firstname.lastname@example.org and we’ll look into it for you.
I don’t have my item. What should I do?
Please refer to the tracking information which has been emailed to you. That will give you the location of your item and the estimated delivery date.
My item is late. What should I do?
If your item has not arrived by the estimated time please let us know and we will contact the freight company to investigate further.
My item is registered as “delivered” but I don’t have it.
Please contact us and we’ll look into it for you.
Can you leave my boric acid delivery by the door if I’m not home?
Some of our smaller items (e.g 400g) will fit into your letter box, but the larger ones sometimes don’t. In this instance the freight agent will drop the item off at your local collection point for you to collect.
We understand that getting to your local Post Office during the week is difficult which is why we recommend registering for an Australia Post Parcel Locker. These are similar to post office boxes, but so much better. You get your own personal address, 24/7 access to your mail, can accept large parcels and are free!
What if my item is “Returned to sender”?
If your item is returned to us, a re-delivery fee may apply. A fee may apply in circumstances where an incorrect address has been supplied or the item isn’t collected.
This is not a charge we benefit from, the fees are on-charged from the individual freight carriers to us. The re-delivery fee will be on-forwarded to release the goods for a second delivery attempt.